Support
Products Life Cycle And Support Service
-
Product Life Cycle Notices
Products have life cycles and would eventually exit the market due to various factors such as market demand, technological innovation and development, the launch of more competitive products, etc. Considering the possible impact of product life cycle termination on customer networks, Leagsoft has developed a unified end of life policy to help customers better manage the transition due to product end-of-life.
-
Replacing old products with new products has been the norm in the industry. Managing the product life cycle and introducing new products at a reasonable pace will help you ensure the data security of your business. Leagsoft has been performing life cycle management according to industry conventions and has managed to establish a life cycle management system and clear product life cycle strategy and product EOX strategy.
MilestoneDefinitionValidityEOFSEnd of Full Support After the EOFS, Leagsoft will not develop the new software patches. For released patches, we can still provide software update services for customers. Updating to the latest version for better service is recommended.3 years After releaseEnd of Service & Support (EOS)End of Service & Support. After the EOS date, Leagsoft will not provide any technical service or support for the software version.5 years After release -
Product Support Service
Within the period of a valid service contract, Leagsoft Technical Support Center will provide 5*8 hours customer support services. Leagsoft's Support services are as follows: trouble shooting, fix，maintenance release, patches for software defects. Besides, on-site service is optional according to the service contract.
Converge Window5*8 hoursService TypeTrouble shooting Fix、 maintenance release、 patches for software defectsEmailsupport@leagsoft.com